- About the Company
Q1. Where is your company located?
We are based in Noida, Uttar Pradesh, India. All customer support and operational activities are coordinated from our Noida office.
Q2. What type of products do you sell?
We offer a wide range of products including [mention: Spicy Saffron,Saffron Flowers, etc.] depending on our catalog.
- Ordering & Account
Q3. Do I need an account to place an order?
You can’t order as a guest. However, creating an account allows you to track your order, view your order history, and enjoy faster checkout.
Q4. How do I place an order?
Simply browse our products, add items to your cart, proceed to checkout, and complete the payment. You will receive an order confirmation email:.
Q5. Can I edit or cancel my order?
You may cancel or modify your order before it is shipped. Once shipped, cancellations are not possible.
For changes, contact us at support@kgaaritech.com as soon as possible.
- Payments
Q6. What payment methods do you accept?
We accept:
UPI
Debit/Credit Cards
Cash on Delivery (COD)
Q7. Is my payment information secure?
Yes. We use secure, Razorpay payment gateways. Your card and banking information is not stored on our servers.
- Shipping & Delivery
Q8. Do you deliver across India?
Yes, we deliver to most PIN codes across India. Shipping availability will be shown during checkout.
Q9. How long does delivery take?
Noida / NCR: 1–3 business days
Metro Cities: 3–5 business days
Other Locations: 5–7 business days
(Delivery timelines may vary depending on product availability and courier partners.)
Q10. How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order from the Orders section in your account.
- Returns, Refunds & Replacements
Q11. What is your return policy?
Most products can be returned within 7–10 days of delivery, subject to our return conditions. Some items may be non-returnable for hygiene or safety reasons.
Q12. How do I request a return or replacement?
Go to My Orders → Select Order → Request Return/Replace
You may also contact our customer support at [http://wa.me/919205100153].
Q13. When will I receive my refund?
Refunds are processed within 3–7 working days after the returned item passes quality inspection. The amount will be credited to your original payment method or wallet as per your choice.
- Product-Related Questions
Q14. Are the products original and authentic?
Yes. We sell 100% genuine and quality-assured products sourced directly from verified suppliers and brands.
Q15. What if I receive a damaged or wrong product?
Please report the issue within 24–48 hours of delivery. Provide photos/videos for faster support. We will arrange a replacement or refund.
- Offers & Discounts
Q16. How can I apply a coupon code?
Enter your coupon code during checkout. If valid, the discount will apply automatically.
Q17. Why is my coupon code not working?
Coupons may not work if:
They have expired
Minimum order value is not met
The product is excluded from promotions
The coupon has already been used
- Customer Support
Q18. How can I contact customer care?
You can reach us at:
Email: [support@kgaagritech.com]
Phone/WhatsApp: http://wa.me/919205100153]
Support Hours: [10 AM – 7 PM, Wednesday–Tuesday]
Q19. Do you offer support on social media?
Yes. You can also contact us via Instagram / Facebook / Youtube.
- Account, Data & Security
Q20. Is my personal data safe?
Absolutely. We follow strict data protection measures and comply with relevant Indian data privacy laws.
For details, please check our Privacy Policy.
Q21. How do I reset my password?
Click Forgot Password on the login page and follow the instructions sent to your email or mobile number.
- Miscellaneous
Q22. Do you have a physical store?
We primarily operate online. However, if we have a retail outlet in Noida or NCR, the address will be listed on our website.
Q23. Do you provide GST invoices?
Yes, GST invoices are available for eligible purchases. You can download them from your account or request them from customer support.